Privacy Policy

We collect information in the following categories:

• Account information. Name, email address, password, username, role (Brand/Creator or Clipper), and other details you provide when you register or update your profile.
• Connected accounts. Information from third-party accounts you connect, such as social or sign-in providers, when you authorize the connection.
• Content. The campaigns, clips, messages, and other content you create or submit through the Services.
• Payment and payout information. Information needed to process payments and payouts. Card and bank details are handled by our payments partners (such as Stripe) under their own policies; we do not store full card numbers.
• Usage and device information. Information about how you use the Services, including log data, IP address, browser and device type, and similar technical information.
• Communications. Records of your communications with us, including support requests and emails we send you.

We use the information we collect to:

• Provide, operate, and maintain the Services, including accounts, campaigns, clips, wallets, and payouts;
• Verify identity, detect and prevent fraud, and enforce our terms and policies;
• Process transactions and communicate with you about your account, payments, and activity;
• Personalize and improve the Services, and develop new features;
• Respond to your requests, provide support, and send service announcements;
• Comply with legal obligations and protect the rights, property, and safety of CreatorXChange, our Users, and others.

Where applicable, such as for Users in the European Economic Area, the United Kingdom, and Switzerland, we process personal information based on one or more lawful bases, including: performance of a contract with you; compliance with legal obligations; our legitimate interests in operating and securing the Services; and your consent, which you may withdraw at any time without affecting processing carried out before withdrawal.

We use only essential cookies necessary to operate the Services, such as keeping you signed in. We do not use advertising or non-essential tracking cookies. For details, see our Cookie Policy.

We do not sell your personal information. We may share information with:

• Service providers. Third parties that support our operations, such as payments (e.g., Stripe), cloud infrastructure, and analytics, under contractual obligations to protect your information;
• Connected third-party services. Social and sign-in providers when you choose to connect an account;
• Other Users. Information necessary to facilitate campaigns, clips, and interactions between Brands and Clippers;
• For legal reasons. Where required by law, legal process, or to protect the rights, property, or safety of CreatorXChange, our Users, or others; and
• Business transfers. In connection with a merger, acquisition, reorganization, or sale of assets, subject to the protections described in this policy.

We retain personal information for as long as your account is active or as needed to provide the Services. We also retain and use information as necessary to comply with legal obligations, resolve disputes, detect and prevent fraud, and enforce our agreements. When information is no longer needed, we delete it or de-identify it, where practical.

We use reasonable administrative, technical, and physical safeguards designed to protect personal information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security. Sessions are protected with hardened, httpOnly cookies over secure connections.

Depending on where you live, you may have rights regarding your personal information, which may include the right to:

• Access or receive a copy of your information;
• Correct inaccurate or incomplete information;
• Delete your information or close your account, subject to legal exceptions;
• Object to or restrict certain processing of your information;
• Withdraw consent where processing relies on it; and
• Receive your information in a portable, machine-readable format.

To exercise these rights, contact us at privacy@creatorxchange.com. We will respond in accordance with applicable law.

The Services are not directed to, and are not intended for use by, anyone under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us and we will delete it.

CreatorXChange is based in the United States and processes information in the United States. If you access the Services from outside the United States, your information may be transferred to and processed in the United States, which may have different data protection laws. By using the Services, you consent to such transfers.

We may update this Privacy Policy from time to time. We will post the updated policy with a revised “Last updated” date and notify Users of material changes through the Services or by email. Your continued use of the Services after changes take effect constitutes your acceptance of the updated policy.

If you have questions about this Privacy Policy or your personal information, contact us at privacy@creatorxchange.com.